Support & FAQ

GOWN & PRODUCT INFO

Q: How do I measure myself?

A: View our fit guide

Q: Do you provide Alteration services?

A: BHLDN does not offer alterations services. We recommend working with a skilled, seasoned tailor with a background in bridal tailoring.

Q: Do you offer specific measurements for each item?

A: Every gown offers measurements specific to that gown. Simply click “View Fit Guide” within the product description.

Q: Which designers do you carry?

A: See our list of designers here.

Q: How often does new product/gowns activate?

A: We receive new gowns and product all the time! Please reference our website for our new arrivals.

PAYMENT, DELIVERY & RETURNS

Q: How do I make a return or exchange?

A: Click here.

Q: What is the BHLDN return policy?

A: Click here.

Q: Do you allow price adjustments?

A: Click here.

Q: Do I pay for my gown at the time of ordering? Or do you accept partial payment?

A: We require that you pay the entire cost of the gown at the time you place your order. You will see a charge to your credit card as soon as the gown is shipped.

Q: How quickly do your gowns arrive once I've placed my order?

A: If your size is in stock, it will take 5-7 business days for your gown to arrive. If your size or item is on backorder, it will the estimated ship date will be scheduled within 5-7 business days of the backorder date. For those last-minute shoppers or elopers, we also offer expedited shipping!

Q: What are shipping prices and what is your delivery timeframe?

A: Click here for our shipping information

Q: How will the gown be shipped? Is there a signature required upon receipt?

A: Your gown will be shipped via UPS. We do not require a signature upon receipt of the package and provide tracking information when your item is shipped.

APPOINTMENTS

Q: Where are BHLDN stores located?

A: Click here for our locations.

Q: How do I schedule an appointment?

A: To schedule an appointment, click here.

Q: Do I need an appointment for wedding gowns? What about bridesmaid dresses?

A: You do need an appointment to try on wedding gowns, but are welcome to drop by the store at any time to shop for bridesmaid or reception dresses and accessories.

Q: What can I expect from an appointment?

A: After scheduling an appointment, you'll be assigned a stylist who will guide you through the gown selection process. At your appointment, you'll receive one-on-one attention for one hour in our private salon area. Your stylist will provide sizing advice, reserve requested samples (when available), and accessorize to complete the look for your wedding day.

Q: How much time before my wedding should I book my appointment?

A: We advise that you book your appointment at least 6 months prior to your event date. Our gown styles have limited availability, so if you have found a style you love, you'll want to book an appointment at your earliest convenience. While the majority of our gowns are available for immediate delivery, planning ahead gives you plenty of time for alterations and also the fun things, like accessorizing, decorating, finding gifts, picking bridesmaids dresses, and more.

Q: What are my options if appointments are fully booked and I want to try on wedding gowns?

A: We recommend checking the appointment calendar for any updates; if a customer cancels, the time will re-open on the calendar, so please continue to check back. You may also call the store if it is within 24 hours of the desired appointment time as we fill our cancellations on a first come, first serve basis. Weekends book up about a month in advance, so we advise to plan 6-8 weeks out when scheduling an appointment.

Q: What should I bring with me to my appointment?

A: We suggest that you bring nude undergarments (i.e. strapless bra, underwear, and/or shapewear) and shoes to your appointment. You may want to bring an elastic hairband if you plan on wearing your hair up.

Q: What size are your sample gowns?

A: We typically have samples in sizes 4 & 10 but it varies by style. During your appointment, your stylist will assist you with your measurements and provide sizing advice. BHLDN wedding gowns are usually comparative to ready-to-wear sizing.

Q: May we bring a bottle of wine or champagne to celebrate?

A: To avoid spills and maintain the integrity of the product, we ask that you refrain from bringing outside beverages. However, we are happy to provide refreshments upon request (we're champagne-lovers ourselves!).

STYLING

Q: I don't live near a BHLDN. How can I obtain expert advice?

A: Our styling team offers phone and email consultations! For more info click here.

Q: How do I know which size to order?

A: If you are unable to meet with our stylists for an appointment at one of our locations, we recommend getting measured by a professional tailor and using our reference guide to best determine your size. Click here for the size guide (many of our wedding gowns have specific fit guides on their pages, too).