Return Policy

Not smitten? Then by all means, send it back. We gladly accept all unwashed, unworn and unaltered merchandise; we must receive your return within 30 days of delivery. (Don't forget to include all original packaging, too.) For your convenience, you can return your items for free using the enclosed prepaid label included with most shipments. BHLDN returns cannot be processed at all Anthropologie stores. BHLDN merchandise must be returned to a BHLDN store or to a BHLDN shop-in-shop, located in select Anthropologie stores. We kindly ask that all merchandise remain unwashed, unworn and unaltered, with all original tags intact.**

**Oversized décor and international orders are not eligible for free returns. Please click here for how to return oversized décor. If you are an international customer, please click here to view our International Return policy.

Sale Return Policy

Sale items may be returned within 30 days for a credit to your original method of payment. Simply follow the return directions on the packing list included with your order. Once your return is processed, you will receive an email alerting you that your return is complete.

Final Sale

Final sale items may not be returned or exchanged, and are not eligible for price adjustments. Final sale items will be clearly marked, with prices ending in $.99.

Exchanges

Before sending your return, please fill out the exchange form included on your packing slip and enclose it in your package. You may use the free prepaid shipping label to send the return/exchange item to BHLDN. Shipping charges do apply to exchange orders, and are the responsibility of the customer. International customers, please note that you will be responsible for the duties and taxes on any exchanges.

Price Adjustments

A one-time price adjustment may be issued within 14 days of the purchase.

Refund Process

A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return.

MAKING A RETURN

Gowns
Apparel, Accessories or Décor
Oversized Décor
International Returns

Gown Returns

UPS Pre-paid Shipping Label
Gowns will arrive with a UPS pre-paid Ground label. The pre-paid, pre-addressed label will be included in your shipment, in addition to your packing slip. To use it, remove or cover the original shipping label. No postage is required; and there is no charge for using the label. Please record your tracking number if you would like to track your return’s progress to us. Upon mailing, your return will be received and processed in approximately 2-3 weeks. UPS Ground returns are only available within the US.

If you choose not to use the pre-paid label, please send your gown return via an insured and trackable shipping method to the following address:

Gown Return Address
Please address gown returns including your order number to:

BHLDN
755 BRACKBILL RD.
GAP, PA 17527
USA
ATTN: RETURNS DEPT, ORDER #

Apparel, Accessories & Décor

SmartLabel via USPS
Dresses and all other items, excluding gowns, will arrive with a prepaid, preaddressed SmartLabel. This label can be found on the front of your packing list. Affix the SmartLabel to your package, and remove or cover the original shipping label. No postage is required; and there is no charge for using the label. Upon mailing, your return will be received and processed in approximately 2-3 weeks. If you would like to track your package email us at support@bhldn.com or call us at 1-888-942-4536, from 8am - 8pm EST, Monday through Friday. SmartLabel returns are only available within the US.

If you choose not to use the pre-paid label, please send your return via an insured and trackable shipping method to the following address:

Return address
Please address apparel and accessory returns including your order number to:

BHLDN
30 INDUSTRIAL PARK
TRENTON, SC 29847
USA
ATTN: RETURNS DEPT, ORDER #

Oversized Décor

Your Own Shipping
Oversized décor is not eligible for free returns. You are responsible for sending your return via an insured and trackable shipping method. Unfortunately we do not accept COD returns.

Return address
Please address oversized décor returns including your order number to:

BHLDN
30 INDUSTRIAL PARK
TRENTON, SC 29847
USA
ATTN: RETURNS DEPT, ORDER #

Not sure where to direct your return? Email us at support@bhldn.com or call us at 1-888-942-4536, from 8am – 8pm EST, Monday thru Friday.