Conservatory Envelope Holder
Broken/Good Customer Service
We were so excited when we found this piece to use as our card box. It is so gorgeous! We had been on the search for something beautiful and simple that we could use again after the wedding. After placing our order, we were notified that it was on backorder, which is frustrating but okay considering we ordered well in advance. After about a month, it arrived completely shattered! I immediately called BHLDN Customer Support to explain the situation. They were extremely helpful and responsive, letting me know they've put in a request to have a new one expedited to us ASAP. They also asked that we not return the broken one, which was a relief not to worry about it. Our fingers are crossed the next one arrives safely and undamaged. If you're considering this piece, I wouldn't recommend ordering too close to your date without a back-up, or picking up in-store if possible, to avoid the possibility of it breaking.
July 24, 2015
Second one arrived in one piece!
Love love love this!
The first one arrived broken in a few places. Customer Support was SUPER helpful and shipped out a second one for free. It arrived with additional packaging and was all in one piece!
So happy Customer Support provided feedback to the folks who packaged it up for delivery!
July 21, 2015
I love this conservatory to use for my wedding day this fall. Unfortunately I read all the reviews and saw that it arrived broken to more than one person. Lucky for me I live not to far from the shop in Chicago so I was able to run down there and get one.
I highly recommend this and I will be using it after to store my dried bouquet and boutonniere :)
July 16, 2015
Still broken but amazing customer service!
I wasn't going to order this product. All of the reviewers were frustrated by it shipping broken. Then I saw messages from BHLDN stating that they changed their shipping method so I thought I'd try it. Well, it didn't work because mine shipped broken just as the others have. HOWEVER, their customer service is pretty amazing. They're shipping me another one and it was so easy. I would say order it if you have time to deal with it breaking during shipment, don't order if you need it less than a month in advance.
July 14, 2015