Poor packaging ruins beautiful dress
The style and color of this dress are gorgeous, but for what ever reason, mine arrived folded multiple times and flat packed in a crispy plastic bag, which caused half the pleats to come undone in a most unattractive fashion. (The other dress I bought was hung on a hanger.)
Instead of the crisp lines as shown, the dress I received resembled a hanky or scarf in places--very uneven and irregular looking, like it might look if someone slept in it!
When I first called about this, immediately after receiving my package, I was told to email pictures; after my second call I was offered a meager credit--despite cleaners in town charging PER pleat, which I said was too daunting to consider.
The dress really is beautiful but for the surprisingly poor handling practices--all my other gowns were always carefully packaged. The only thing more disappointing than the condition it arrived in was the level of service I did not receive from BHLDN. I'd hoped to wear this for my reception--if only they'd packed it nicely! I was told by a BHLDN representative "that's how it comes from the factory", which prompted me to ask about quality control or concern for what BHLDN's customers receive. This dress would have been perfect!
July 30, 2013