Golden Pearl Comb
BEWARE the return policy!
I'm not normally one to share negative experiences publicly but I felt compelled to this time to warn others. All's well that ends well, I guess, but in retrospect, this wasn't worth the hassle (there are plenty of nice hairpieces out there).
I loved this hair piece when I saw it in-store (NYC location) but wanted to compare it to another (no longer available). The sales associate was super nice and encouraged me to order both and then decide after seeing the pieces with my dress. She never mentioned that BLHDN has a strict 30 day return policy. I received both pieces within a week of ordering and still couldn't decide so I scheduled an appointment with my hairstylist. At this point, I looked up the return policy online and realized my appointment was scheduled for exactly 31 days from the date of order and thus fell outside the return window. So I called the 1-800 # and was told that anytime after 30 days, I could return it for store credit, just not a cash refund. Not ideal, but not the end of the world. You can imagine my surprise when I attempted to return the item last week and was told by the store manager that I could not return the piece at all because it had been more than 30 days. No store credit, no exchange, nothing. These were pricey to begin with but to be stuck with two of them when I only need 1 - no way! So I called the 1-800 # from inside the store and after some back and forth they asked to speak to the store manager. After hanging up the phone, she took the hair piece from me and told me they would be mailing me store credit in exchange (she was going to ship it back for me). So now I'm crossing my fingers that everyone lives up to their word and I actually get store credit. In the meantime, I'm out an extra $250.
The hairpiece is certainly nice - good quality, looks handmade, makes a real statement. But it is overpriced for what it is and definitely not worth the headache I went through. If you're interested in any of these hairpieces either be 100% certain or make sure to schedule your hair trial first if you aren't sure, so you don't run into issues with the return policy.
July 28, 2014