Return Policy

Return Policy

Our hope is that you are completely satisfied with your BHLDN purchase. If you aren’t, we are happy to accept your return or exchange; but please keep in mind that...

  • Merchandise must be returned within 30 days of delivery for a full refund to your original method of payment.
  • Gowns marked as Final Sale (items with prices ending in $.99) cannot be returned or exchanged.
  • Merchandise must have all tags attached and be returned in original packaging.
  • Merchandise must not be worn, washed or altered, and must be free of stains, pet hair, floor debris, and pin marks.
  • Most items must be shipped back to us and cannot be returned to a store.
  • For in-store purchases where your item(s) go home with you on the day of purchase, returns can only be made to our store locations. For additional questions, please contact the store where your purchase was made.
  • Returns may take approximately 2-3 weeks to process.

If you are an international customer, please click here to view our International Return policy.

HOW TO RETURN

To return merchandise purchased on bhldn.com, at one of our BHLDN store locations, or by phone please follow the easy steps below!

1. LOCATE YOUR ORDER
If you have a BHLDN account, sign in, select Order History, then locate and select the order you wish to return. Guest orders and orders received as gifts may be found by checking your Order Status.

2. START A RETURN & PRINT YOUR RETURN LABEL
Once you've located your order, select Start a Return and follow the instructions to print your label. Upon completion, you will receive an email with tracking information, as well as a copy of your label in case it is misplaced.

3. AFFIX RETURN LABEL
Affix the return label to your package, and be sure to remove (or cover) the original shipping label.
SCHEDULE A COMPLIMENTARY USPS PICKUP
SCHEDULE A COMPLIMENTARY UPS PICKUP

Packages may also include a pre-paid USPS return label. If you receive a pre-paid label, you may use this option to return your item(s). Affix the return label to your package and remove or cover the original shipping label. Remember to record your tracking number. BHLDN is not responsible for lost or stolen items.

Return labels are only available for orders shipping to the continental US and no additional postage is required. Please note, shipping fees are non-refundable. Please allow approximately 1-2 weeks for processing. Additional delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).

RETURNING GOWNS

  • Gowns marked as Final Sale (items with prices ending in $.99) cannot be returned or exchanged.
  • Gowns not returned in original condition may be refused or subject to a $75 restocking fee.
  • Gowns will arrive with a UPS pre-paid Ground label in your shipment.
  • UPS returns are only available within the U.S.
  • No postage is required; there is no charge for using the label.
  • Affix the UPS label to your package and remove or cover the original shipping label.
  • Please record your tracking number to follow your return’s progress. BHLDN is not responsible for lost or stolen items.
  • Please use the following return reason codes on the front of your packing slip.

08 - Too Large

32 - Not As I Expected

29 - Return Gift

17 - Too Small

23 - I Disliked Fabric

35 - Purchased More Than One

06 - Too Long

24 - I Disliked Color

28 - Changed Mind

15 - Too Short

22 - I Disliked Styling

40 - Arrived Too Late

Designer Trunk Show Gowns

  • All Designer Trunk Show orders are made-to-order gowns, meaning each gown is made upon receiving the customer order. Once placed, these gown orders cannot be modified. Due to this, the return and cancellation policy differs from the rest of the collection.
  • Cancellations and returns will be subject to a restocking fee equal to 50% of the retail price.
  • In the event you need to make a return, your made-to-order gown must be returned within 30 days of delivery, must not be worn, washed or altered, and must be free of stains, pet hair, floor debris, and pin marks. Gowns not returned in original condition may be refused.
  • Designer Trunk Show gowns must be shipped back to our warehouse. Designer Trunk Show gowns will not be accepted by stores or by individual designers.
  • If you wish to cancel your order, please call 1-888-942-4536 from 7 a.m. - midnight EST, seven days a week, or email us at support@bhldn.com.

ADDITIONAL RETURN OPTIONS

Use the Shipping Method of Your Choice

  • Ship your return package using your preferred trackable and insured shipping method, and please keep record of tracking and carrier information.
  • Add your reason code to the front side of your packing slip and enclose it with your merchandise.
  • BHLDN is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.
  • Address the return package to the address below, including your order number:

BHLDN
Attn: Returns Department
766 Brackbill Road
Gap, PA 17527
Order #

Refund Process

Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur.

A refund will then be credited back to your original method of payment and will post approximately 1-3 business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Gift Card purchases will be refunded in the form of a merchandise credit.

Exchanges

You may exchange items within 30 days of your delivery date. We offer the exchange options listed below.

EXCHANGE FOR THE SAME ITEM IN A DIFFERENT SIZE OR COLOR
Did you order the wrong size or color? Call us at 1-888-942-4536 to request an exchange. Please note, shipping charges will be applied to your new order. For gown orders, an additional $15 gown fee will be applied.

EXCHANGE FOR A DIFFERENT ITEM
If you’d like to exchange your order for a different item(s), please return your item(s) within 30 days of the delivery date. Once you have returned your selected item(s), feel free to continue shopping and place a new order for any newly selected styles!

For BHLDN Orders Placed on Anthropologie.com
Return or exchange online orders by mail. Start your online return or exchange and print your return label here. Please note, BHLDN merchandise may not be returned to stores.

For BHLDN Orders Placed at a BHLDN Shop within an Anthropologie Store
Return or exchange online orders by mail. Start your online return or exchange and print your return label here. Please note, BHLDN merchandise may not be returned to stores. For gown orders, please refer to our gown return policy.

International Returns

  • BHLDN is not responsible for refunds of duties and taxes.
  • Ship your return package using your preferred trackable and insured shipping method, and please keep record of tracking and carrier information.
  • Add your reason code to the front side of your packing slip and enclose it with your merchandise.
  • BHLDN is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.
  • Address the return package to the address below, including your order number:
  • BHLDN
    Attn: Returns Department
    766 Brackbill Road
    Gap, PA 17527
    Order #

  • If you need assistance, email us at support@bhldn.com or call us at 1-888-942-4536, from 7am – midnight EST, seven days a week.

International Exchanges

You may exchange items within 30 days of your delivery date. We offer the exchange options listed below.

EXCHANGE FOR THE SAME ITEM IN A DIFFERENT SIZE OR COLOR
Did you order the wrong size or color? Call us at 1-888-942-4536 to request an exchange. Please note, shipping charges will be applied to your new order. Duties and taxes may be assessed on exchange orders and are your responsibility. For gown orders, an additional $15 gown fee will be applied.

EXCHANGE FOR A DIFFERENT ITEM
If you’d like to exchange your order for a different item(s), please use your preferred shipping method to make a return. Once you have returned your selected item(s), feel free to continue shopping and place a new order for any newly selected styles!

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