International Shipping

Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process, and will continue to customs. Please note we do not ship on Saturdays, Sundays, or holidays.

Orders may be split across multiple shipments, and items ordered together may not be shipped out on the same day. Occasionally, items may be out-of-stock or backordered; you will be alerted in both instances. In the event of a backorder, you will be provided an approximate date of shipment.

Import Fees

Fees assessed in customs are based on import, brokerage, duties, and taxes, and are not included in the order amount at checkout. They will be assessed upon delivery by the postal carrier, and must be paid by the order recipient. Please contact your local customs office for more information.


BHLDN gowns are shipped via UPS International while all non-gown orders are shipped via USPS international service. Orders are typically received by customs within 4-7 business days of the ship date. The amount of time your order is in customs will vary. Delivery will be made by your local postal service or via UPS, depending on your order. International orders cannot be shipped via an expedited shipping method, such as Next Day or 2-Day Shipping.

Customs Delays

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Some items may be unavailable for export. Should this affect your order, we'll contact you with any order changes.

Shipping destinations & charges

For more information on charges, postal carriers, and estimated delivery time for orders, select your country from the menu below. Please note, shipping charges below will always appear in U.S. Dollars (USD), regardless of currency selected.

Shipping ${{ selectDestination.standardRate }} Flat rate*
Gown Shipping* Add ${{ selectDestination.gown }}
Customs & Duties {{ selectDestination.customs }}

Canada: Casual Goods Power of Attorney & Refund Statement By ordering goods from BHLDN, I hereby authorize Rutherford Customs Broker chosen by BHLDN to act as my agent, and to transact business with the Canada Border Services Agency (CBSA) to clear my merchandise, account for duties and taxes, to return merchandise to BHLDN, and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from BHLDN. Further, I also authorize the customs broker to endorse any refund cheque issued by the CBSA in my name, so that BHLDN can be reimbursed.

*Oversized charges apply to gowns and certain décor items. Oversized charges will be reflected in checkout.

Restricted Items

Due to size and customs restrictions, some items are not available for shipment outside the U.S. Consequently, you may be asked to remove these items from your basket if the destination country does not permit the import of that item. You may also be asked to remove items from your basket that are low in inventory and cannot be guaranteed for shipment.

Backorders & Cancellations

If you place an order for an item that is not available for immediate shipment, it will be backordered. You will be informed if an item is backordered when you add it to your basket, or within 10 days of placing your order. You will also be given an approximate date of shipment. You will not be charged for backordered items until they leave the U.S. Your order total will be calculated in USD. Please note that your method of payment may be charged in your local currency at an exchange rate selected by the issuing bank, and may also include foreign transaction fees. These are not determined by BHLDN, and are not included in your order total at checkout.

In the event that a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. If you would like to cancel a backordered item, please email


All prices are default in U.S. Dollars (USD). To change how the prices are displayed, click here, and select your currency from the list. Please note, shipping charges above will always appear in U.S. Dollars (USD), regardless of currency selected.

International Returns

Our hope is that you are completely satisfied with your BHLDN purchase. If you aren't, we are happy to accept your return or exchange; but please keep in mind...

  • You must issue your return within 30 days of your order.
  • Please select a return method that allows you to insure your shipment and track its progress. BHLDN is not responsible for lost or stolen items.
  • You are responsible for shipping costs as well as taxes, duties, and courier fees.
  • Most returns will process in approximately 2 - 3 weeks, depending on your method of return. Additional processing delays may occur. You will receive an email when your return has been processed (be sure to check your spam folder).
  • BHLDN returns cannot be processed at Anthropologie stores. All merchandise must be shipped back to us. We kindly ask that all merchandise remain unwashed, unworn and unaltered, with all original tags intact.

Making a return

  • Add your reason code to the front side of your packaging slip and enclose it with your merchandise.
  • Ship your return packaging using your preferred trackable and insured shipping method, and please record your tracking and carrier information. BHLDN is not responsible for lost or stolen items.
  • Address the return package to the address below, including your order number:

Attn: Returns Department
766 Brackbill Road
Gap, PA 17527
Order #

  • If you need assistance, email us at or call us at 1-888-942-4536, from 7am - midnight EST, seven days a week.

International Exchanges

You may exchange items within 30 days of your delivery date. We offer the exchange options listed below.

Did you order the wrong size or color? Call us at 1-888-942-4536 to request an exchange. Please note, shipping charges will be applied to your new order. Duties and taxes may be assessed on exchange orders and are your responsibility. For gown orders, and additional $15 gown fee will be applied.

If you’d like to exchange your order for a different item(s), please use your preferred shipping method. Once you have returned your selected item(s), feel free to continue shopping and place a new order for any newly selected styles!

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